When choosing the shipping method, you can select insured shipping.

In this case, if there are any problems, we proceed with an immediate solution to the problem (normally by shipping a new product).

Otherwise, the procedure is that the package must be returned to the sender and that, after our verification and opening of the file with the courier, new products are sent.

We remind you that even in the case of a parcel in perfect condition (not necessarily partially ruined or damaged), we recommend that you sign the delivery note indicating “I sign with reservation, parcel partially damaged”.
In this way, if the items inside the parcel are damaged, we will be able to deal with them quickly.