PAYMENT AND REFUND METHODS
Important: Public Entities can make purchases only using the following payment methods.
Customers can make payment for the ordered products and related shipping costs using one of the following payment methods:
Cash on Delivery – Not available
Credit Card – The accepted card networks on the website are Visa, Mastercard, American Express.
Satispay – One of the most popular e-payment services in Italy. Paying with Satispay is very simple.
PayPal – Once the order is confirmed, the Customer will be redirected to the PayPal website where they can make the payment using their account or a credit card, or according to the payment methods accepted by PayPal and in compliance with their terms and conditions.
Installment Payment – Scalapay – With Scalapay, the Customer receives their order immediately and pays in 3 installments. The installments will be assigned to Incremento SPV S.r.l., related parties, and their assignees.
Installment Payment – PayPal – It is possible to pay in 3 interest-free installments using a credit card or your PayPal account. Please note that in both cases, it is not a financing arrangement, so no income documentation is required.
Bank Transfer – The Customer must make the bank transfer within 3 working days from the order date. If this does not occur, the order will be canceled. The Customer who fails to make the transfer may be contacted by the Customer Service to clarify the reason for non-payment. For payment by bank transfer, the order will be processed upon actual receipt of payment. The delivery times indicated on the product page will start from that day.
The bank transfer details will be communicated to the Customer by the Seller; the transfer reason must explicitly indicate the order number, which can be found in the confirmation email (e.g., “Order No.123456”).
SECURITY AND REFUND METHODS
Credit card data is managed directly by PayPlug, specialized in online payment management; PayPal data is managed directly by PayPal. The information is encrypted using encryption systems that prevent third-party use and is sent directly to the bank. The Seller reserves the right to request authenticity verification from the issuing bank or PayPal in case of issues. Any refund to the Buyer/Customer, if entitled, will be credited by reversing the payment through credit card, PayPal, or bank transfer, within a maximum of 30 days from the date the Seller becomes aware of the cause that generates the right to a refund.
The same methods apply to installment payments with Scalapay.
PICK-UP AT THE STORE
Regarding orders with in-store pickup, the Customer must make the payment for the merchandise through the website using the available payment methods.
IMPORTANT: If you have already completed your order and wish to change the payment method, you will need to place a second order. We will automatically cancel the previously entered order.
For sales conditions and refund methods, please visit the dedicated section.